Are you looking for a high energy, strategic, and fast-paced position as a Operations Specialist? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
20%+ annual employee promotion and transfer rate
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Professional development gained from conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees
The Operations Specialist focuses on Client Care’s technical tools to maximize efforts with AI, automation, and self-service. They will focus on the execution of our Digital Engagement strategy through the creation of complex digital customer journeys. This position requires strong attention to detail, time management skills, and the ability to analyze data and adjust actions or workflows in response. This role will work in conjunction with the rest of Client Care Operations review reports and determine where automation and technology are needed and the best approach for deploying operational client communication or self-service resources. This role will also be responsible for collaborating with key partners, such as Client Success or Support, to create value and habits-based digital campaigns to drive scale or create new self-service channels. The Operations Specialist will remain focused on the Relias client experience across its platform portfolio to help deflect Support tickets via self-service resources and reduce client friction within our applications.
What You’ll Be Doing
Help manage enterprise operational tools (Primarily Gainsight) to build, manage, and edit automated workflows.
Collaborate with internal teams to identify pain points in the client experience and run and analyze reports to determine where automation or digital intervention is needed, and the impact existing automation has had on metrics.
Collaborate with management on research and identification of potential new tools, efficacy of current tools, and involvement in kickoff/implementation of new tools
Relias is an Equal Opportunity Employer and a Drug-Free workplace
In Office RequirementRelias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.
Company: Relias LLC
Country: United States of America
State/Region: North Carolina
City: Morrisville
Postal Code: 27560
Job ID: 270450
Date: May 9, 2024
Location:
Morrisville, NC, US, 27560
Nearest Major Market: Raleigh
Job Segment: Operations Manager, Work from Home, Project Manager, Operations, Contract, Research, Technology
Address: Apt. 814 34339 Sauer Islands, Hirtheville, GA 02446-8771
Phone: +337636892828
Job: Lead Hospitality Designer
Hobby: Urban exploration, Tai chi, Lockpicking, Fashion, Gunsmithing, Pottery, Geocaching
Introduction: My name is Ray Christiansen, I am a fair, good, cute, gentle, vast, glamorous, excited person who loves writing and wants to share my knowledge and understanding with you.
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