Microsoft Store & billing help (2024)

Table of Contents
Global Explore Microsoft Store services Shopping and purchase support Why shop at Microsoft Store We can help you find what you need Why shop at Microsoft Store We can help you find what you need Why shop at Microsoft Store We can help you find what you need Why shop at Microsoft Store Why shop at Microsoft Store We can help you find what you need Why shop at Microsoft Store Product setup and training Help and learning resources Small business support Resources for your small business Resources for your small business Resources for your small business Resources for your small business Resources for your small business Resources for your small business FAQs References

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Explore Microsoft Store services

From free shipping and returns to our 60-day price protection, we’re here to help you do more with best-in-class devices, software, games, and resources. ​

Check out what the Microsoft Store has to offer:

Shopping and purchase support | Product setup and training | Small business support

Microsoft Store & billing help (2)

Shopping and purchase support

Microsoft Store services aren't available in all regions. To see what options are available to you, select your country or region from the dropdown list below and if it's not listed, select Other regions .

Why shop at Microsoft Store

Easy, convenient shopping

  • Free 2-3 day shipping

  • Free 60-day returns

  • 60-day price protection

  • Flexible payment options

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

Extended device protection

  • Microsoft Complete protection plan

Microsoft Store & billing help (3)

We can help you find what you need

Sales support help

Disability answer desk

Shop with an ASL associate

Why shop at Microsoft Store

Easy, convenient shopping

Free shipping

Free 60-day returns

60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

For students, parents, and educators

Microsoft Store & billing help (4)

We can help you find what you need

Sales support help

Disability answer desk

Why shop at Microsoft Store

Easy, convenient shopping

Free shipping

Free 60-day returns

60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

For students, parents, and educators

Extended device protection

Microsoft Complete protection plan

Microsoft Store & billing help (5)

We can help you find what you need

If you have questions before you buy, chat with a product expert or book a shopping appointment.

Sales support help

Why shop at Microsoft Store

Easy, convenient shopping

Free shipping

Free 60-day returns

60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

For students, parents, and educators

Extended device protection

Microsoft Complete protection plan

Why shop at Microsoft Store

Easy, convenient shopping

  • Free shipping

  • Free 60-day returns

  • 60-day price protection

Cash for your used device

  • Trade-in and recycling

Special discounts and offers

  • For students, parents, and educators

Microsoft Store & billing help (6)

We can help you find what you need

Sales support help

Disability answer desk

Why shop at Microsoft Store

We can help you find what you need

If you have questions before you buy, chat with a product expert.

Sales support help

Browse the Microsoft Store

The Microsoft Store

Microsoft Store & billing help (7)

Product setup and training

Not all Microsoft Store services listed here are available in all regions. To see your options, select your country or region from the dropdown list below:

Microsoft Store & billing help (8)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (9)

Help and learning resources

Our product support resources are here to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (10)

Microsoft Store & billing help (11)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (12)

Microsoft Store & billing help (13)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (14)

Microsoft Store & billing help (15)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Microsoft Store & billing help (16)

Microsoft Store & billing help (17)

Help and learning resources

Check out our product support resources to help you find the answers you need.

Surface devices | Xbox

Microsoft 365 | Windows

Small business support

To see what small business support options are available in your region, select your country or region from the dropdown list below:

Microsoft Store & billing help (18)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business Resource Center

Microsoft Store & billing help (19)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business Resource Center

Microsoft Store & billing help (20)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business resource centre

Microsoft Store & billing help (21)

Resources for your small business

From assessing your business needs to assisting with setup and troubleshooting, we're here to help.

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business resource centre

Microsoft Store & billing help (22)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Small business Resource Center

Microsoft Store & billing help (23)

Resources for your small business

Get advice, free training, products, and tools to help your business thrive.

Small business help and learning

Microsoft Store & billing help (2024)

FAQs

How do I speak to someone in Microsoft billing? ›

Go to http://support.office.com/home/chat 2. Describe your issue (Charges from Microsoft) and click 'Get Help'. Then scroll down to select Contact support.

Read The Full Story ›
How do I speak to a human at Microsoft? ›

Have a Microsoft Security sales expert contact you.
  1. Contact us.
  2. 1-800-642-7676.
  3. Get help.

See Details ›
How do I get Microsoft to stop billing me? ›

Go to Billing > Your products. Select the product you want to manage. In the Billing settings section, select Cancel subscription.

See Details ›
How do I figure out what Microsoft is charging me for? ›

To review app, game or subscription purchases, track orders or view and print invoices, sign in to the order history page on your Microsoft account dashboard. Tips: Make sure you sign in with the account you used to make the purchase.

Learn More ›
Is there a Microsoft customer service phone number? ›

For purchases made at Microsoft Store, contact customer service at 877-696-7786 with order number and any other information requested by a representative. For purchases made at the Microsoft Experience Center in New York, Customer must return to the Microsoft Experience Center with ​receipt.

Discover More ›
Can I chat with a Microsoft agent? ›

Additional help is available if you need it, including live chat with a Microsoft specialist.

Show Me More ›
What number is 1-800-642-7676 Microsoft? ›

In this case we suggest you contact the Accounts and Billing Department by calling 1- 877-568-2495 in Canada or 1-800-642-7676 in the US, this team has trained professionals to help resolve your issue. You can also reach them by going to Virtual Agent - Microsoft Support. We look forward to your response.

View More ›
How do I chat with Microsoft people? ›

Go to https://support.microsoft.com/en-us/contactus and click “Get Started” to open the chat window.

Learn More ›
How do I know if a Microsoft security alert is real? ›

If you aren't sure about the source of an email, check the sender. You'll know it's legitimate if it's from the Microsoft account team at account-security-noreply@accountprotection.microsoft.com.

Keep Reading ›
Why am I paying for Microsoft Office? ›

Microsoft 365 is a subscription service that ensures you always have the most up-to-date Office apps from Microsoft.

Keep Reading ›

Why can't i cancel my subscription on Microsoft? ›

You are not the subscription owner.

You can only cancel subscriptions you own. If someone else has shared their subscription with you, and you don't want it anymore, read How to stop using a Microsoft 365 Family subscription that someone shared with you.

Learn More ›
How do I remove my billing info from Microsoft? ›

Remove a Microsoft account payment method
  1. Sign in to the Payment options page with your Microsoft account. Open payment options.
  2. Find the payment method you want to remove, and then select Remove.
  3. Confirm that you want to remove your payment method, and then select Remove.

Get More Info Here ›
Why does Microsoft keep charging me? ›

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page.

Explore More ›
Does Microsoft charge a yearly fee? ›

You can choose to pay for your subscription on a monthly or yearly basis, and the Microsoft 365 Family plan lets you share your subscription with your family for up to 6 people, and use your apps on multiple PCs, Macs, tablets, and phones.

See More ›
How do I know what Microsoft subscription I have? ›

On the My account page, choose Subscriptions. You'll see the services that you're licensed to use, such as the latest desktop version of Microsoft 365, SharePoint in Microsoft 365 or OneDrive for work or school, and Exchange Online.

View Details ›
How do I contact someone about my Microsoft account? ›

Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only).

Tell Me More ›
Does Microsoft 365 have live chat? ›

Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.

Learn More Now ›
How do I talk to a live person at Microsoft Xbox? ›

You can talk to them by accessing the following link, where you can request a call or enter the live chat. Support: https://support.xbox.com/contact-us/ It is good to mention again that Support does not help with account recoveries and the only alternative is through the form, anyway, talk to them.

View More ›

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